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Please note that we are no longer operating at our physical store! Thank you for all your support! 

#thepartystuffsg

  • Please note that we are no longer operating at our physical store! Thank you for all your support! 

1. Terms of Use

1.1 This agreement contains the entire understanding between us (The Party Stuff Pte Ltd) and The Client. The Terms of Use are final and are accepted by both parties upon receipt of a confirmed order by The Client.

1.2 By using The Party Stuff’s website, you agree to all of the Terms and Conditions of use contained in these Terms of Use

1.3 The Party Stuff reserves the right to decline some or all of The Client’s order, for any reason.

1.4 If The Client is putting an order on behalf of a business or organisation they confirm that they have the necessary authority to enter into this contract on behalf of that business or organisation, and that The Client will indemnify us against all losses and expense which may be incurred if this is not the case.

1.5 All our prices are nett and priced in Singapore Dollars (SGD).

1.6 We do not charge Goods & Services Tax (GST).

1.7 We reserve the right to adjust prices at anytime. Prices in effect at the time of purchase are final. No credits or adjustments will be issued for price changes.

1.8 If you submit any information to The Party Stuff, via the internet or otherwise, The Party Stuff carefully protects the privacy of your information and does not sell or pass on your name or personal information without your permission.

1.9 The Client agrees to indemnify The Party Stuff at all times in respect of all claims by any person in relation to any harm, injury, allergic reaction, loss, claim or expense arising out of or in connection with the handling or usage of any of the items sold by The Party Stuff. All Clients are to be responsible for the proper usage of all items, including but not restricted to the proper handling of small parts or old and deflated/flat balloons, and to take due responsibility and all necessary safety precautions required due to small parts and deflated/flat balloons being a choking hazard. 

2.0  The provisions of these Terms of Use shall survive any discontinuation of The Party Stuff website or E-commerce site. No course of conduct or trade practice will modify these Terms of Use. In the event that any provision of these Operating Policies conflict with the law under which these Terms of Use are to be construed or if any such provision is held invalid by a court with the necessary powers, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of The Party Stuff, and the remainder of these Terms of Use shall remain in full force and effect. The corporate headquarters of The Party Stuff is located in Singapore. The laws governing this agreement between The Party Stuff and you, as a user of The Party Stuff, shall be the laws of Singapore, excluding any law that would apply the law of another jurisdiction.

2. Equipment Rental

2.1 Our hire charges and all other applicable charges will be as reflected in our website for Helium Tank and Nozzle (hereafter referred to as Equipment) rental.

2.2. A refundable deposit of SGD260 will be collected in cash from The Client during Equipment collection as deposit for the tank (SGD200) and the nozzle (SGD60).

2.3 All Equipment should be returned in clean, good working condition, and returned to us in the original condition supplied. Unless notice is received contrary on acceptance, the Equipment will be deemed to be in good working order and in good condition.

2.4 The Client agrees to reimburse us for all costs in connection with repairing or replacing Equipment not returned in good working condition and will be liable for charges at the daily rate shown in the order quote for the period of such repair or replacement.

2.5 The Party Stuff reserves the right to impose additional charges at the daily rate for the period in which any item of Equipment is not available for use by our other customers because of your breach of these terms and conditions.

2.6 The Party Stuff reserves the right to offset any pending payments by The Client including any late payment fees, using the cash deposit.

2.7 The Party Stuff will not be liable for any losses or injury The Client or their guests incur arising out of or in connection with the hire of the Equipment.

2.8 The Client agrees to indemnify The Party Stuff at all times in respect of all claims by any person in relation to any injury, allergic reaction, loss, claim or expense arising out of or in connection with the use of the Equipment

2.9 The Client agrees to indemnify The Party Stuff at all times with regard to burst or damaged balloons from the usage of the Equipment. No refund for burst or damaged balloons will be provided from the usage of the Equipment – for balloons bought from The Party Stuff or otherwise.

3. Ordering Information

3.1 We accept payment via PayPal (Mastercard or Visa) and via Bank Transfer for online orders. We accept payment via credit cards and debit cards (Mastercard or Visa), cash and NETS payment at all outlets.

3.2. All online purchases will be processed upon the successful receipt of payment. Please note that items in the shopping cart are not reserved or set aside.

3.3 Telephone bookings are not allowed.

3.4 The Party Stuff reserves the right to reject changes to the order.

3.5 All changes to the online order have to be in written form and acknowledged by both parties.

3.6 The Party Stuff makes best efforts to ensure the integrity and timeliness of our data. While we make every effort to ensure that all information displayed on our Website is correct, errors may occur. We will not be held responsible for any errors.

3.7 The Party Stuff endeavours to keep our party items stocked as best as possible but should we be unable to fulfill an order, we will proceed with a refund for the unavailable items.

3.8 The Party Stuff website carries inventory that is independent from our brick and mortar stores. 

4. Shipping Information
4.1 (Self Pick Up at Outlets)

4.1.1 No charges apply

4.1.2 Processing time of 5 working days is required

4.1.3 For the avoidance of doubt, The Client would receive a call and an email confirmation on the collection date. Please do not head down to the outlet immediately upon submission of your order as it may not have been processed yet. For any inquiry on your order status or for urgent assistance, please call us at 62229628. 

4.1.4 The Party Stuff reserves the right to request for identification during the collection of the items

4.1.5 Pre operation hours pick ups are subject to an early morning pickup surcharge.

4.2 (Local Courier)

4.2.1 Cost of local courier is dependent on weight of the party items.

4.2.2 Processing time of 5 working days is required prior to the sending of the party items.

4.2.3 For the avoidance of doubt, The Client would receive a call and an email confirmation on the dispatched date and tracking number

4.2.4 Certain oversized items will incur an oversized surcharge. Should there be a difference or amendment required to the charges reflected during checkout, we will advise via email and obtain your authorization before proceeding to process the order

4.2.5 The Party Stuff will not be held responsible for delays or damages or non-receipt of items due to the handling of the courier service provider.

4.2.6 The Party Stuff reserves the right to adjust all local courier rates from time to time in accordance to the rates of our courier service provider.

4.2.7 Party items will be couriered within a range of dates and time slots as set by the courier service provider. For specific requests to the date and time of delivery, kindly select "Van Delivery" during check out.

4.2.8 In the event that The Client is not available during the courier date as agreed upon, The Client would have to bear full cost of the re-delivery courier charges if any.

4.3 (Van Delivery)

4.3.1 Cost of van delivery for inflated balloons or piñatas or bulk items is fixed at SGD35 and SGD45 for Sentosa or MBS deliveries. For orders greater than 100 latex balloons, an additional van may be required and The Party Stuff will advice accordingly if there is any additional cost of delivery.

4.3.2 Processing time of 5 working days is required prior to the sending of the party items.

4.3.3 For the avoidance of doubt, The Client would receive a call and an email confirmation on the delivery date and time.

4.3.4 The Party Stuff reserves the right to make a refund on any party item that may be omitted or not in working condition due to the transport process.

4.3.5 The Party Stuff will not be held responsible for the actions and verbal content of the delivery van service provider.

4.3.6 Delivery will be made within a 30 minutes time range.

4.3.7 Van delivery service is available between 11am and 9pm daily. Any requests out of this range will be handled on a case by case basis. Delivery requests for pre operation hours are subject to an early morning surcharge.

4.3.8 In the event that The Client is not available during the delivery timing as agreed upon or requires our delivery personnel to wait more than 10 minutes after arrival, The Client would have to bear the full cost of the re-delivery and waiting charges of $35 or $45 as the case may be.

4.3.9 In the unfortunate event that the order cannot be delivered to The Client for any reason including but not restricted to unforeseen circumstances, The Party Stuff reserves the right to fully refund The Client and The Party Stuff will have no further obligations to The Client on this order. 

4.4 (Overseas Courier)

4.4.1 Cost of overseas courier is dependent on weight of the party items.

4.4.2 Processing time of 5 working days is required prior to the sending of the party items.

4.4.3 For the avoidance of doubt, The Client would receive an email confirmation on the dispatched date and tracking number.

4.4.4 Certain oversized items will incur an oversized surcharge. Should there be a difference or amendment required to the charges reflected during checkout, we will advise via email and obtain your authorization before proceeding to process the order.

4.4.5 The Party Stuff will not be held responsible for delays or damages or non-receipt of items due to the handling of the courier service provider.

4.2.6 The Party Stuff reserves the right to adjust all overseas courier rates from time to time in accordance to the rates of our courier service provider.

4.4.7 In the event that The Client is not available during the delivery timing as agreed upon, The Client would have to bear full cost of the re-delivery courier charges if any.

5. Exchange Policy

5.1 No refunds will be made.

5.2 Exchanges gladly accepted within 7 days of purchase.

5.3 All exchanges must be made together with The Party Stuff’s receipt or online invoice.

5.4 All items up for exchange must be in new condition, unopened, unused and in original packaging.

5.5 All items purchased online may be exchanged at any outlets subject to the outlet’s stock availability.

5.6 Exchanges on seasonal items such as Christmas, Halloween and Valentine’s Day may be returned up to 7 days prior to the date of the holiday.

5.7 Non-Exchangeable items include:

- Cosmetics, makeup and face paint

- Custom and Personalized Items

- Helium Tanks

- Life-sized standees

- Perishables (food items such as candies)

- Bulk Products

- Costumes

- Wigs

6. Privacy Policy

6.1 If you submit any information to The Party Stuff, via the internet or otherwise, The Party Stuff carefully protects the privacy of your information and does not sell or pass on your name or personal information without your permission.

6.2 The Party Stuff uses information such as how many visitors we have to the website and which items are of interest to the visitors. We use these information to make improvements to our service and our site. We do not use these information in a way that personally identifies you as as individual.

6.3 No information provided to us is given, traded, exchanged or sold to anyone.

6.4 The Party Stuff reserves the right to distribute marketing materials of our own to The Client who has consented during their account registration.