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Please note that we are no longer operating at our physical store! Thank you for all your support! 

#thepartystuffsg

  • Please note that we are no longer operating at our physical store! Thank you for all your support! 

Frequently Asked Questions

BUYING ONLINE

Is your party date in less than 3 working days time? If so, please come to our Showroom at Tan Boon Liat Building, #12-08B, or our other outlets at The Central, Unit #B1-38 and Velocity @ Novena Square, Unit #03-08 directly. Thank you!

Why buy online?
  • We have online exclusive items and online deals!
  • We can pre-pack all your stuff for your pick up or arrange for delivery right to your doorstep!
  • There‚Äôs more stock in our warehouse!
  • We deliver to international destinations!
  • Oh and of course, you can shop 24/7!
What do I need to do?
Step1: Select your party stuff
Step 2: Any inflated balloons?
Yes: choose van delivery or self pick up
No: choose courier service or self pick up
Step 3: Make payment by Paypal (Visa or Mastercard) or bank transfer
Step 4: Receive confirmation by email and/or a phone call from us
Can I order online and pay for it at the store or to your delivery staff?

All items purchased online must be paid before the order is processed. Please note that items in the shopping cart are not reserved or set aside Our delivery staff are unable to accept any payments as they are our outsourced providers.

Are all items on your online store available in your outlets?

Most items are available in our Showroom at Tan Boon Liat Building and at our other outlets at Clarke Quay Central and Velocity@Novena Square. Items that are only available online and certain will be indicated so on the item description.

Its best to order the items online, let us know where you would like to pick it up, and we will have the items transferred to the appropriate outlet for your convenience. If you need any assistance, do call either of our outlets to check or drop us an email at info@thepartystuff.com.sg.

What is the time range I am able to choose for my Balloons Delivery?

We are able to deliver your balloons anytime between 11am and 9pm daily. We would advise delivery an hour prior to the start of your party.

I would like to keep my latex balloons overnight, is there a way to extend the lifespan of latex balloons?

We are able to extend the lifespan of latex balloons by treating the balloons chemically, do feel free to call us or email us at info@thepartystuff.com.sg to find out more.

SHIPPING
How do I get my stuff in Singapore?

Upon checkout, choose Local Courier, Van Delivery or Self-Pickup

  • Local Courier
    • 5 working days of processing time.
    • Delivery charges will be automatically calculated before your confirmation
    • From $12.15 and above (weight dependent)
    • Please note that certain oversized items will be charged an oversized surcharge. Should there be any difference or amendment to the charges shown on the system and the actual charge, we will advise you by email on the delivery charges and obtain your authorization before the purchase is completed.
  • Van Delivery
    • Please choose this option if you have inflated balloons in your shopping cart
    • All items in your shopping cart will be delivered at the same time as your balloons
    • If you need any items in your shopping cart earlier, please submit it as separate orders
    • Please indicate in the remarks box the requested timing of your delivery and one of our staff will contact you by phone/email to confirm delivery timings
    • As delivery slots are limited, we encourage you to book up to 14 days in advance (and at least 5 working days in advance).
    • $35 delivery charge will apply and $45 for Sentosa and MBS deliveries
  • Self Pick Up
    • No charges apply
    • Please allow at least 5 working days of processing time before picking up. Our friendly staff will call you to confirm that the items are ready for pick up
    • Do bring along a printout of your order or quote us your order number when picking up.
Other International Destinations (Overseas Courier)

We ship globally (with some exceptions) at additional shipping and handling fees. We apologize that we are unable to ship to PO Box addresses. While we are unable to guarantee a delivery date, we estimate that all orders will be shipped from our warehouse within 3 working days of processing time.

Please note that we are unable to estimate customs time. We recommend that our customers contact their local customs office for details on customs times and possible delays.

  • Countries that we ship to:
    Malaysia, Brunei, Indonesia, Thailand, Hong Kong, Phillipines, Taiwan, South Korea, Vietnam, Myanmar, China, Japan, India, Australia, New Zealand

Please contact us by email at info@thepartystuff.com.sg for delivery charges to any other countries.

Customs & Duties

Customs and import duties are charged to the customer once the package reaches the destination country. They're the sole responsibility of the customer, and will vary from country to country. If a customer chooses to refuse shipment due to customs and import duties, we can't refund the merchandise purchase price. Furthermore, the customer accepts all responsibility for following up with local postal services and customs once the shipping carrier makes delivery to the destination country.

How do I know if my stuff is in stock?
  • Items that are out of stock will not be added to your shopping cart and a pop out message will appear
  • We endeavor to keep our items stocked as best as possible but should there be any items that are out of stock, we will make a refund for those items.

BALLOONS

When should I inflate my balloons?

Latex balloons: 8 - 10 hours before your party time
Mylar balloons: up to 48 to 72 hours before your party time

Can I order my balloons inflated with helium online?

Yes, you may simply check the "Helium" option and the price with helium will automatically be calculated. When checking out, choose to have your balloons delivered or self picked up. Do enter the timing that you would like for either delivery or self pick up in the remarks column. Our friendly staff will call you to confirm delivery timings or when your items are ready for pick up. For international destinations, all balloons will be packed flat.

If I change my mind about the pickup timing of my balloons and they are deflated when I pick them up, can you inflate them again?

Please note that latex balloons cannot be inflated again and new ones must be purchased. Mylar balloons can be re-inflated but an inflation fee will apply for each mylar balloon.

Do you supply curling ribbons and weights?

The price quoted for inflated balloons includes the curling ribbon but not the weights. We retail balloon weights, which you may choose from as well.

Do you decorate our party venue with the items and balloons purchased?

We do not provide any decoration services. Our delivery staff are not able to assist with any decoration services and will only provide door to door delivery.